Returns Policy

If you decide your purchase isn’t right for you, you may request a return under the following conditions:

• Items must be unused, unwashed, and in original condition
• Return requests must be made within 14 days of delivery
• Proof of purchase is required
  

To start a return, please contact us at info@toely.co with:

• Your name
• Order number
• Item(s) you wish to return
  

Once approved, we’ll guide you through the next steps.

• Return shipping costs are the responsibility of the customer
• Original shipping fees are non-refundable

For hygiene and quality reasons, items must be returned unused and in their original condition.

We cannot accept returns of items that have been used, washed, or altered.

If your item arrives damaged or defective, we’ll make it right.

Please contact us within 7 days of delivery and include:

• Your order number
• A description of the issue
• Clear photos of the item
  

If approved, we will offer a replacement or refund.

Once your return is received and inspected, your refund will be issued to your original payment method.

Please allow a few business days for the refund to appear, depending on your provider.

If you need to make a change or cancel your order, please contact us as soon as possible.

We begin processing orders quickly, and once an order has been processed or shipped, it cannot be changed or canceled.